Store Policies
Returns / Refunds
We at BB Candle Co. take special care in making every product offered. So when it comes time to pack your order, we take extra care to try and make sure there are no issues once you receive it.
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In the event you receive your order damaged, please contact us at info@bbcandleco.com.au within 5 days of receiving your order.
Please ensure you provide your order number and photos of the damaged item/s.
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Once we have reviewed your email, we may be able to offer the following:
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Replacement of the damaged item/s, at no cost to the customer;
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Full refund for the damaged item/s (shipping costs are not refundable)
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Unfortunately we are not able to provide a refund/exchange for simply change of mind. Also, if the item as a description of 'these candles are ones that have not quite met the quality control process', the are not eligible for refund.
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These provisions do not apply to any custom orders or wholesale transactions. These will be subject to individual contracts.
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Order Cancellations
Unfortunately BB Candle Co. not able to cancel orders once processed.
Shipping
2024 Christmas Cut off dates
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Parcel Post:
NSW, ACT, VIC, QLD & SA - 20 December 2024
WA, NT & TAS - 16 December 2024
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Express Post:
NSW, ACT, VIC, QLD & SA - 23 December 2024
WA, NT & TAS - 20 December 2024
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New Zealand:
Standard - 5 December 2024
Express - 13 December 2024
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Domestic
The majority of our candles are produced just for you in order to guarantee the longest possible colour and smell retention.
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After receiving your email with your order confirmation, orders will be processed in 5 business days (excluding weekends and Public holidays). The processing of big orders will take a little long. However, we will notify you of any delays.
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Orders received after business hours (5 p.m. Sydney time, AEST/AEDST) are taken into account as having been placed the next business day.
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Either Australia Post or Sendle will be used to ship orders. Package tracking is available with both choices.
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All parcels will be classed as 'Authority to leave' - This means a signature will not be required when delivered. In the event you are not home, Australia Post will try and leave your parcel in a safe location.
If the parcel is to be delivered to a business address, please provide instructions as to where parcel is to be left e.g. with Reception etc.
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Standard Shipping (3-7 Business Days):
Flat rate of $12.00
*Enjoy FREE standard shipping on orders over $99.00. This excludes Wholesale/bulk orders and International orders.
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Express Shipping (1-3 Business Days):
Flat rate of $20.00
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Local Delivery
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Local delivery in the below postcodes is offered, free of charge.
Delivery will be between 1-5 business days, and contact with you will be made prior to delivering your order.
Please note: some local deliveries will be made of an afternoon, after 5pm Monday to Friday, with the possibility of weekend delivery.
We offer local delivery to the following postcodes:
2285 2294 2302
2287 2296 2303
2289 2297 2304
2291 2298 2305
2292 2299 2307
2293 2300
Additional Postcodes: 2320, 2323 & 2322 - Please note depending on your location, delivery will be scheduled of an afternoon, after 5pm or on weekends.
International
New Zealand's international shipping costs are computed at the time of purchase depending on weight and location.
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Please email us at info@bbcandleco.com.au if you are outside of tNew Zealand and would want to make a purchase from our site. We will do our best to respond to you as soon as possible with choices or quotations.
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Reminder: It is your responsibility to give us a precise and comprehensive delivery address, including the recipient's name. If for some reason we are provided with the incorrect information, we are not responsible if your items are delivered to the incorrect address or to the wrong person.
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• If packages are left unattended at your delivery address, we will not be responsible for any loss or damage.
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